Who to Contact if you Have a Concern or Complaint?
At Townfield we want not only your child/children to be happy, but also parents & carers. If you have any queries or concerns whatsoever, please do not hesitate to raise these in the first instance with your child's teacher. If after speaking to your child's teacher, should you feel that you have further concerns you should raise your concerns with the appropriate head of key stage; Nursery/Reception - Mrs Daffern, Years 1-2 - Mr Hughes and Years 3-6 - Mrs Kinnear.
In the unlikely event that after speaking to the appropriate head of key stage, you feel you still have not received a resolution to your concern, please e-mail Mrs McDowell in the school office (email@example.com) setting out full details of your concerns, who you have spoken to and your expected resolution and any other information which may assist us in investigating your concerns. We will acknowledge receipt of your complaint and our Headteacher or Assistant Head will endeavour to contact you as soon as possible to discuss; you will receive a response to your complaint no later than 10 working days following receipt of full details, in line with the Department for Education guidelines. For your information a copy of our Complaints Procedure Policy can be found under the "Policies " section of our school website under Key Information.
If you are unsure who to direct your query to in the first instance please contact Mrs McDowell in the School Office, who will be happy to assist you.
Meeting Requests with the Headteacher & Deputy Headteacher
Please note requests for a meeting with the Head or Deputy Head are by appointment only and should only be requested, once the above procedures have already been followed (e.g. meeting/discussion with class teacher, then head of key stage, etc).